QUALITY SURVEY
QUALITY SURVEY
MONTY has a firm commitment to provide its agents a fast, agile and efficient service at the best possible price. We have been making systematic surveys for years in order to evaluate several parameters which monitor the quality of our service.
This allows MONTY to have a true reference of this management’s permanent progress. As a summary, we detail the evolution of three relevant parameters related to our quality of service and our commitment to improve every day.
98% of MONTY’s agents claim we manage operations in a fast and efficient way.
"Since I am with MONTY I earn more commissions and I can also offer customers the best rates to."
97% of MONTY’s agents would recommend their customers our services.
“For me, one of MONTY’s best features is its tax rates. Since I work with MONTY I have gained more customers because I now offer better rates."
86% MONTY’s agents contact our central offices at the first attempt.
“When I had a little practice using MONTY’s application it was really easy and fast to manage. Also, if you have any problem, their customer service assists you by pone in a good and quick way.”
98% of MONTY’s agents are very satisfied with incident resolutions.
Excellent service I used to send money to my family from a call-shop, but now, with MONTY Online I am able to do it without leaving home, from my mobile in a safe and comfortable way. I am able to choose the payment method which best adapts to my interests in each moment. And the most important: money arrives really fast to its destination, with no delays or incidents. I’m sure I will use again their services next month.
48% of MONTY’s agents consider our services better than the competition.
“When I had a little practice using MONTY’s application it was really easy and fast to manage. Also, if you have any problem, their customer service assists you by pone in a good and quick way.”
MONTY’s service evaluation:
General assessment of our services
Net Promoter Score (NPS ®) is calculated by subtracting the percentage of respondents who are Detractors from the percentage who are Promoters.
(65,1-8,6=56,5 rounded to 57)
- Detractors; People who voted 0-6;
- Passives: People who voted 7-8;
- Promoters: People who voted 9-10;